Sales reps, shop owners, salesclerks, and people in focus groups are usually not visionaries. They can tell you only what is happening now: what is in fashion, what the competition is doing, and what is selling. They are a good source of information if you want to be a player in the Cola wars but the information is too old if you want to have leading edge products.
Uncurious people do not lead examined lives; they cannot see causes that lie deeper than the surface. They believe in blind faith, and the most frightening thing about blind faith is that it in turn leads to an inability, even an unwillingness, to accept facts.
One of the biggest challenges I have is combating complacency. Continuous change and innovation require maintaining a sense of urgency. One of the biggest mandates I have for managers is to instigate change, it’s the only way to survive in the long run. – LMPGS